pgp88 Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how pgp88 ("pgp88," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you") who access the pgp88 website and platform (the "Platform").

pgp88 is committed to handling your personal data responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By registering an account or using the pgp88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the pgp88 Terms & Conditions, which govern your use of the Platform.

2. Data We Collect

pgp88 collects the following categories of personal data from players and Platform visitors:

2.1 Identity Data

• Full legal name
• Date of birth
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Nationality and country of residence

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including barangay, city, province, and postal code)

2.3 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank) used for deposits or withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates

2.4 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session duration and login timestamps
• Cookies and similar tracking technologies (see Section 9)

2.5 Gaming Data

• Game history, bet amounts, and outcomes
• Bonus and promotion usage
• Responsible gaming settings and self-exclusion requests

2.6 Communications Data

• Records of your communications with pgp88 support, including live chat transcripts and email correspondence

3. How We Collect Data

pgp88 collects personal data through the following means:

• Direct interactions: Data you provide when registering your pgp88 account, completing KYC verification, making deposits or withdrawals, or contacting support.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, server logs, and analytics tools.
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank) in connection with your transactions, and from identity verification service providers used for KYC compliance.

4. How We Use Your Data

pgp88 uses your personal data for the following purposes:

• Account management: To register and maintain your pgp88 account, verify your identity, and manage your login credentials.
• Transaction processing: To process deposits, withdrawals, and bonus credits in Philippine Peso via your chosen payment method.
• Legal compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and applicable Philippine gaming regulations.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other illegal conduct.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance via live chat or email.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion or deposit limit requests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the pgp88 Platform, games, and user experience.

5. Legal Basis for Processing

pgp88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the pgp88 Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML and KYC obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting pgp88 support.

6. Sharing Your Data

pgp88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers used to verify your identity in compliance with Philippine regulations.
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal or compliance purposes.

7. Data Retention

pgp88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of compliance.

When your data is no longer required for the purposes for which it was collected, pgp88 will securely delete or anonymize it.

8. Data Security

pgp88 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pgp88 Platform.
• Encryption of sensitive data at rest, including financial and identity information.
• Access controls limiting data access to authorized pgp88 personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Real-time fraud monitoring and anomaly detection systems.

While pgp88 takes all reasonable steps to protect your data, no method of transmission over the internet is completely secure. You are responsible for keeping your pgp88 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies

pgp88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

9.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including session management and login authentication. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the pgp88 Platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pgp88:

• Right to be informed: The right to know what personal data pgp88 collects and how it is used — as described in this Policy.
• Right of access: The right to request a copy of the personal data pgp88 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

11. Minors

The pgp88 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. pgp88 does not knowingly collect personal data from individuals under the age of 21.

If pgp88 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the pgp88 Platform, please notify us immediately via live chat.

12. Policy Changes

pgp88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, pgp88 will notify registered players via email or an in-platform notification.

The revised Policy will be effective from the date of publication on the pgp88 website. Your continued use of the Platform after that date constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the pgp88 Data Privacy team. Our support agents are available 24 hours a day, 7 days a week, on Philippine Standard Time.

Email: [email protected]

Live Chat: Available directly on the pgp88 Platform, 24 hours a day.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.